Privacy notice

Effective Date: Sept 1, 2025
Last Updated: Sept 1, 2025

Privacy Policy

This Privacy Policy explains how ElevenTurns marketplace ('we', 'our', or 'us') collects, uses, stores, and protects your personal data. We are committed to transparency, privacy, and compliance with applicable laws, including the General Data Protection Regulation (GDPR) in the EU and U.S. privacy laws such as the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following types of information:
• Account Information: Name, email, phone, address.
• Transaction Data: Purchases, payment methods, shipping details.
• Device Data: IP address, browser type, cookies.
• Marketing Preferences and Communication History.

2. How We Use Your Information

We process your data to:
• Fulfill orders and provide marketplace services.
• Communicate with you about purchases and promotions.
• Improve and personalize your experience.
• Comply with legal obligations and resolve disputes.

3. Data Sharing & Third Parties

We only share your personal information when necessary to:
• Process payments via trusted providers (e.g., Stripe, PayPal).
• Fulfill orders with shipping carriers.
• Comply with applicable legal and regulatory requirements.

4. Your Rights

Under GDPR, CCPA, and other applicable laws, you have the right to:
• Access and request a copy of your data.
• Request corrections or updates to your information.
• Request deletion of your personal data.
• Opt out of marketing communications.
• Request to restrict or object to certain processing activities.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no online platform can guarantee 100% security.